Q: Are the remote control and smart control separate systems?
A: Yes, they are independent systems. Remote control operates using radio frequency technology, which allows it to work seamlessly without relying on or being affected by the smart control system.
Q: How do I choose the right remote?
A: First, confirm the type of shades you’ve purchased. 9-channel remote is only compatible with Levitate and Day/Night Cellular Shades, while the 5-channel and 15-channel remotes are suitable for all other shades. Next, consider the number of shades you want to control. Each channel on the remote can control one shade, meaning the 5-channel, 15-channel, and 9-channel remotes can control up to 5, 15, and 9 shades, respectively.
Q: Do I need a remote to program my blinds?
A: Yes, you need a remote to set the upper and lower limits before performing smart pairing. Without this step, your smart hub won’t be able to execute your commands.
Q: Can the remote be pre-programmed?
A: Yes, if you order the remote and shades together, we will pair them and set the upper and lower limits before shipping.
Q: Can I pair multiple blinds to one channel on the remote?
A: Yes, you can. If you want to control two or more blinds with the same channel, simply select the channel and pair it with each blind you want to control.
Overall rating: 5.0 / 5 from 98 reviews.
I purchased a remote along with my initial purchase of a Matter PoE roman shade. I purchased one shade initially to make sure the quality was what I wanted. I intend on completing my purchase of 9 additional shades in the next week. The quality is everything I was looking for. Also, customer service was very helpful with my questions around the Matter integration. Very happy with the remote and the shade. I will be purchasing more.
Once you understand the instructions it all makes sense. The only snafu was two different blinds got assigned the same channel so we went back and re assigned them. We have 9 blinds and the 15 channel remote, I ordered the 9 channel but they corrected the order and put in the 15, once we had them up and understood the capabilities you definitely want the 15. These blinds are made very well, install very easily and look awesome. It took a few tries to get them integrated with Apple HomeKit but again, once you understand the process it's pretty easy. Great product! Excellent support. (Just remember they're on a different time zone if they don't respond immediately.)
Great product, on time delivery, easy installation and very good price. Remote and solar option are a plus. Thank you!
We ordered 8 roller shades at the same time, so it made sense to get the 15 channel remote. It was a little confusing at first, because the instructions said the remote channels were pre-paired with the shades, but I didn't know the channels were listed on the stickers on the shades. We had to re-pair almost all the shades to get the channel numbers to make sense in our house. However, that process was incredibly easy. We even have our three bay window shades in a group, so they open and close at the same time.
Zebras are super nice. It feels luxury specially for the formal living room and dining areas. It allows to do full coverage or let some more light in.
We love our roller blinds! They were extremely easy to install.
Works well.
Awesome remote with rapid response.
Love our new roller shades. We chose the 70% to block the heat and sun in the mornings. Awesome customer service. Purchased the standard motor, 15 device remote control, and the smart hub. Our shades automatically close at 9 pm every night and are so quiet we don’t hear them close. Needed assistance in programming the hub and customer service was on the phone in a second and walked me through it.
Works well. I like the design, easy to use and program.
We recently ordered 4 motorized shades for our big patio doors. The whole process was easy and the shades came within few weeks. We love our shades especially the ease to control with a remote. Rochelle from Smartwings was great and helped us in this process. So big thanks to Rochelle🙏
We absolutely love having the window shade integrated with our home automation. It was easy to install and looks great. If it’s your first shade I recommend ordering a remote just in case you accidentally factory reset the limits trying to pair it with Alexa. We didn’t but technical support was able to figure out what had happened and ordering a remote was an easy fix that only delayed our setup by a couple of days.
The lady at the customer service desk was very creative, nice, poliI would not hesitate to do more business with them. and professional. She listened carefully and informed me accordingly, I was able to make my purchase with ease.I got the product in a timely manner, installed it and it works perfect. I would not hesitate to do more business with them. Very nice lady in customer service.
works as it should, its pleasing to look at, goes up, down, and cuts out the suns glare. Now that ive tried it on one window ill purchase 7 more for the remainder of the porch!
So easy to use and functional!
Love SmartWings! The extra remote was easy to set up and such a convenience to use. Love everything about my blinds!
Wonderful 👍
nice
Liked
Works as advertised.
Easy to set up to control one shade at a time or all 3 at once
Super pleased all way around
It works great! Easy to program.
remotes randomly pick up other shades in the room
Sold the house and lost the remotes!
It couldn't be easier to raise and lower shades with the remote. They all raise and lower with the click of one button.
It was a remote
great product, bought the hub to program the controls w/ Matter. This lets the blinds autoclose after sunset and do a slow wake up in the morning. Easy to install, program and the blackout is amazing.
Our replacement remote arrived in 7 days and programmed to our shades on the first try.
Needed replacement for lost remote - shipping was quick to Canada, remote paired easily with existing blinds, it’s all good.
Very good experience ordering and chatting online and product works as expected
Purchased 30 SmartWings motorized blinds and 4 remotes and very happy with the results. Only suggestion - make the remote selectable from Google or Alexa so one can send a command to the remote (rather than needing to buy a Matter blind) to do a simple Shut/Open of All blinds (like you can do pressing the button on the remote..
Easy to use
Easy to connect each blind
Remote works as intended, but be aware that the factory appears to not pre-program dual shades so you'll have to do so... Which is a huge hassle because of how buried the blackout shade button is.
Very easy to use and intuitive.
We have now purchased from you guys four times. They have all worked as advertised. Our particular sales lady is very very good.
Noting to add
It came earlier than expected.
Good design and works well. I like the "all shades" mode you can put it in.
Please call us on +1 877-762-7861 or email us at support@smartwingshome.com.
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Get a 3-year warranty on motors and controls for our smart blinds and shades.
