Warranty & Guarantee

SmartWings offers a 3-year warranty on the motor and control. During the warranty period, if you have any questions, you can contact our customer service, and they will solve it for you in the first time. Because all of our blinds and shades are custom-made, we can not refund, exchange or remake unless it is defective after you receive our products.

We will replace or repair the same product you ordered free of charge under the following circumstances:

• There is a defect in materials or workmanship.
• Something doesn't work properly, and after we gave a solution, it still hasn't been solved.
• Your product was made in the wrong size or wrong fabric and doesn't match the order you placed due to an error made during our production.
• The product was broken during shipping.

If you find the products we sent are wrong-made or damaged, please take photos of the smart blinds, outer packaging, and the express bill on the package and then contact our customer service within 30 days.

This Warranty does not cover, and SmartWings is not responsible for:

• Normal wear and tear, abuse, misuse, incorrect installation, neglect, accident, interference, or environmental factors；
• Vandalism；
• Use of incompatible devices or accessories；
• An act of God, such as fire, lightning, flooding, tornado, earthquake, hurricane, or other problems beyond our control.

Changes, Cancellations and Refunds

Because our products are custom made to your exact specifications, they are not suitable for resale in the ordinary course of business. Therefore, it is important that you are sure of your decisions before you finalize your purchase. We are happy to change or cancel orders as long as you contact us within 24 hours from the date and time the order was submitted to us.

Below are some points about how we handle cancellations and changes:

Since production typically starts the morning after the order is placed, cancellations and changes can only be made for a period of 24 hours. If you cancel your order during this 24 calendar hour period, we will refund your money.

Under no circumstance can we either refund any money or issue any credits for a credit card purchase if the cancellation or change occurs at any time beyond this 24 calendar hour period.

On extremely rare occasions there may be delays caused by out-of-stock materials, shipping delays, temporary factory overload, holidays, or other factors beyond our control. In the event of a known delay, you will be contacted that day.

We reserve the right to reject any order, at our discretion.