FAQs

How do I order SmartWings smart blinds?

1. Choose your style of blinds or shades.
2. Choose your series of the blinds or shades.
3. Select the measurements and other options you want and follow the guide to further customize your smart shades.

You also can contact customer service to help with ordering.

How do I measure the windows?

Read the instructions in our How To Measure Guide.

If doing SIDE MOUNT for an inside mount, please remove an additional 1/4" from width measurement to allow for spacing.

How do I install the blinds?

Read the instructions in our How To Install Guide.

Do you ship to my country and what are the shipping costs?

Yes. We offer free shipping worldwide-no matter the size of your order. 

Can I check my order's status?

Yes, you can. After placing your order, we send you an order confirmation e-mail. Once your order has shipped, we will send you the tracking information.

Can I order larger sizes than the sizes listed on website?

Yes, please contact customer service to help with ordering any larger sizes.

Can Smart blinds also be installed on the ceiling?

Absolutely! Our systems work universally for wall mounting or ceiling mounting. The installation manual has clear instructions for both options.

What is the difference between a 5-channel and 15-channel remote?

A 5-channel remote can control up to 5 shades, and 15-channel remote can control up to 15 shades.

Initial Preparation

1. Exit Sleep Mode

• Each motor is preprogrammed in terms of “Remote Pairing” and “Upper and Lower Limits” and placed in "Sleep Mode" to prevent accidental operation during shipping.
• To activate the motor, press and hold the programming button on the motor head until it jogs once. The motor is now active and ready for further setup.
• After exiting sleep mode, check the "remote control" section on the label to confirm the channel paired with the blind.

2. Motor Pairing

• Your motor comes pre-paired with the remote. Check the "remote control" section on the blind's label to identify the assigned channel.

Note: If you need to change the channel, follow these steps:.

• Remove the existing channel: Select the current channel. Press and hold the programming button on the motor head for 2 seconds (motor jogs once) to enter pairing mode. Then, press and hold STOP for 2 seconds (motor jogs twice) to remove the current channel.
• Add a new channel: Repeat the previous step to enter pairing mode. Press and hold STOP for 2 seconds (motor jogs twice) to pair a new channel to the blind.

3. Adjusting Limits

Note: It is not recommended to adjust the upper and lower limits for zebra shades, woven wood shades, and cellular shades as the fabric may not align properly after adjustment.

• Each motor has preset upper and lower limits. You can modify these limits if necessary (move the shade in 1-second intervals using the UP and DOWN buttons. After reaching the desired upper or lower limit, fine-tune the position in short increments with the UP and DOWN buttons).
• Upper Limit: Press UP and STOP for 5 seconds (motor jogs once). Move the shade to the new position. Press UP and STOP for 2 seconds (motor jogs twice) to confirm. Refer to the instruction manual for details.
• Lower Limit: Press DOWN and STOP for 5 seconds (motor jogs once). Move the shade to the new position. Press DOWN and STOP for 2 seconds (motor jogs twice) to confirm.

4. Troubleshooting

• If the red and green lights flash alternately, it indicates that the upper and lower limits are not set.
• If you choose the Hazel series of Cellular Shades, there will be no indicator light.
• If the remote's UP/DOWN is is opposite to the blind's movement, first reverse the motor direction: Press the P button on the back of the remote (motor jogs once). Press UP and Down together (motor jogs once). Then, set the upper and lower limits.

Smart Pairing

It is recommended to complete this step before proceeding with the installation, especially when the windows are positioned at a higher location, as this may cause inconvenience.

If you choose a motor with Z-Wave, HomeKit over Thread, or Matter over Thread, we recommend taking a photo of the motor's QR code before installation for future reference.

Note: The operation of entering pairing mode varies for different blinds, but the overall steps are the same: first, enter the pairing mode, then follow the instructions provided by the APP to complete the basic setup. Here we take Roller Shades with Matter Over Thread as an example.

• Enter the Pairing mode: Hold the P button for 6 seconds, and release it after jogging twice. The motor enters pairing mode when the Motor Red Light is on. (Entering the pairing mode is completed in approximately 90 seconds.)
• Add a Homekit Device: Scan the QR code, which is typically found on the bottom bar of the shade or on the top of the valance. (Please note that you need a compatible device to serve as a hub.)
• Personalized Settings: Follow the system's guidance to complete the personalized settings. Give the blinds a name, set up scenes for opening or closing, or schedule the blinds automatically. Any additional features available in the smart home system can be customized.

Shade Installation

• Locate the brackets on both the wall and the shade. Mark the points with a pencil to help determine the drilling position.
• Remove the installation brackets from the valance. Then, attach the brackets to the wall at the pre-marked spots and secure them with screws. Ensure that the installation is level; otherwise, it may cause the fabric to become uneven.
• Clip the blinds to the spring-loaded brackets. Installation finished.

Which Apple devices are compatible with the Thread or Matter motor?

Compatible devices include the HomePod (2nd generation), HomePod mini, and Apple TV 4K (2nd generation/3rd generation 128 GB). Please be aware that the HomePod (1st generation) and Apple TV (1st generation) do not support these motors.

What should I do if my Thread or Matter shows "not responding"?

- Close the WiFi and router and reopen them.

- Matter: restart all smart home hubs (Nest Hub (2nd gen), Samsung SmartThings, Alexa, HomePod mini, Apple TV 4K, etc) by unplugging and then plugging them back into power.

- If you choose hardwired shades or Hazel series of cellular shades, unplug then plug them back into power.

What should I do if my Thread or Matter motor shows "not responding" after a period of use and the previous troubleshooting methods do not work?

Method 1 (orders before May 2024):

Steps 1 and 2 are to power off the motor, and step 3 is to power it on again.

1. Press the P button on the back of the remote until the motor jogs once.

2. Press UP+STOP+DOWN together for about 5 seconds until the motor jog once.

3. Wait 10 seconds, repeat the step 2. Then the motor enters the working mode.

Method 2 (orders after May 2024):

Press and hold the P button on the back of the remote for 5 seconds until the motor jogs twice. After 10 seconds, the motor automatically enters the working mode.

What should I do if the shades show as "opening" in the app but do not respond and the red and green lights are flashing alternately?

- This indicates that the basic settings have not been properly configured. Please use the remote to set the upper and lower limits before using the smart control feature.

Where can I find the QR Code ?

If you choose Z-wave Motor, Homekit over Thread Motor or Matter over Thread Motor, you may need to find the QR Code sticker placement. Read the guidance for Finding QR Code Sticker Placement.

Which Alexa devices are compatible with the Alexa motor?

2024 Echo Hub, Echo Plus 2nd Gen, Echo Show 2nd Gen, Echo Studio, Echo Show 10, Echo 4th Gen (Confirm that the spec of the Echo has a built-in Zigbee module. Note: Although Echo Show 5, Echo Show 8, and Echo Dot look like to the above devices, they are incompatible).

Why can’t the Echo 4th Gen support "Alexa, open/close the blinds" when it is paired with the Zigbee motor?

Echo 4th Gen can support the command You must add custom commands in the Alexa app under the routine options for opening and shutting the blinds  as well as a custom routine to close the blinds at sunset.

Is there a Zigbee driver available for SmartThings users?

Absolutely! To download the correct driver for your SmartWings shades, log into your SmartThings account here and follow the steps until you reach the "available driver" page. Install the driver named "Zigbee Window Treatment Mc" to ensure compatibility with your SmartWings shades.

Do I need to remove the motor from the shade to charge it?

No, the motor can be charged while installed.  Simply plug the charger into the USB-C connector on the motor head.

How long does the motor take to charge?

5~6 hours 

What do the green/red lights on the charger mean?

Motor LED light flashes red when it opens or closes the [shades.It](http://shades.it/) also indicates low battery.

Motor LED light flashes green when it recharges the motor.

Motor LED light turns solid green when the battery is fully charge.

Can the battery be overcharge the battery by leaving the charger on too long?

No. The motor and battery both have integrated overcharge protection circuits. This means that the battery will limit  the charge, if plugged in longer than necessary.

How long will the battery last before it needs to be recharged?

Option 1: You can leave the motor plugged in – this is more of a hard-wired solution.

Option 2: You can rely on your battery and charge it after 600 cycles (roughly every 6 months).

Does the motor battery ever need to be replaced?

No, the battery is designed to last the full life of the motor.

Why doesn’t the shade work?

The motor is in delivery mode
To prevent the blind from getting damaged, the motor has a delivery mode that ensures the shades will not be activated before installation.

The remote cannot control the shades.
Refer to the manual to pair a remote control to be able to program the shades.

Motor battery is dead
The motor can be charged with a USB-C cable.

Remote battery is empty.
Replace the batteries in the remote.

Why am I unable to pair the remote to the motor?

The pairing is a sequence that has a time limit. When you press and hold the P button on the motor head until the motor jogs once, you must then press and hold the STOP button on the desired remote/channel within 2 seconds, and the blinds will jog twice to confirm that it is paired.

How do I set limits?

When programming a motor for the first time, after it is paired to a channel, you should first check the direction. To change direction, press UP and DOWN simultaneously. Then you can begin to set the limits. Adjust to your desired top limit position, then press and hold UP and STOP until the motor jogs and beeps. Then move the shade to the bottom position and adjust its position to where you want it to be. Press DOWN and STOP and the motor will jog and beep, to confirm the limit. Then, the motor is programmed and will run as normal. Visit our YouTube channel to learn more.

My limit position needs to be adjusted. How do I do that?

Move the shade to somewhere near where you want the limit to be. For the top limit, press and hold UP and STOP until the motor jogs, and release. The motor will be in step mode and you can adjust the position to your preference. Then press and hold UP and STOP and the motor will jog to signal that it has recorded that limit. Follow the same procedure to adjust the bottom limit, except this time you will press DOWN and STOP.

Please note that it takes longer to open the limit setting function than it does to close it. This is intentional.

Why does a motor "LOSE" its limits?

• The battery is dead
• Someone accidentally reset the motor to factory settings

Can you hide channels that are not in use?

Yes, on a multi-channel remote, they can be adjusted to show the number of channels in use; e.g. if there are 8 motors on the job you can set it to be an 8 channel remote.

Press the left & right buttons together for 3s and then press the stop button.

What is channel 0 for?

All motors that are programmed to the same remote, automatically respond to channel 0. For example, on channel 0, pressing the up button will move all blinds that are programmed to that remote up.

Why can't I program another channel to my motor? I was able to pair the motor to the first transmitter, but I cannot get it to pair to the next channel.

Before a motor can accept programming from another channel or transmitter, the limits must be set so that the motor is in normal operational mode. Visit our YouTube channel to learn more about this.