FAQs

Order & Shipping
How do I order SmartWings smart blinds?

1. Choose your style of blinds or shades.
2. Choose your series of the blinds or shades.
3. Select the measurements and other options you want and follow the guide to further customize your smart shades.

You also can contact customer service to help with ordering.

How do I measure the windows?

Read the instructions in our How To Measure Guide.

If doing SIDE MOUNT for an inside mount, please remove an additional 1/4" from width measurement to allow for spacing.

How do I install the blinds?

Read the instructions in our How To Install Guide.

Do you ship to my country and what are the shipping costs?

Yes. We offer free shipping worldwide-no matter the size of your order. 

Can I check my order's status?

Yes, you can. After placing your order, we send you an order confirmation e-mail. Once your order has shipped, we will send you the tracking information.

Can I order larger sizes than the sizes listed on website?

Yes, please contact customer service to help with ordering any larger sizes.

Can Smart blinds also be installed on the ceiling?

Absolutely! Our systems work universally for wall mounting or ceiling mounting. The installation manual has clear instructions for both options.

What is the difference between a 5-channel and 15-channel remote?
A 5-channel remote can control up to 5 shades, and 15-channel remote can control up to 15 shades.
Thread & Matter Motor
Which Apple devices are compatible with the Thread or Matter motor?

Compatible devices include the HomePod (2nd generation), HomePod mini, and Apple TV 4K (2nd generation/3rd generation 128 GB). Please be aware that the HomePod (1st generation) and Apple TV (1st generation) do not support these motors.

What should I do if my Thread motor shows "not responding"?

If your SmartWings shades keep showing "not responding", please try the following steps:

- If it's hardwired, please unplug the power supply for a while, then reconnect it.

- Pull out the plugs of any hubs or thread border routers for a minute to restart them. Plug them back in, then wait for 5 minutes.

- Please restart your phone and try again without using VPN or iCloud Private Relay.

- If you still have connection problems, please click "Remove Accessory", and make sure that the SmartWings shade is no longer listed in the Home App. Refer to the following steps to reset HomeKit from the motor, then re-add or scan the shade to the Apple Home.

If these steps don't resolve the issue, please contact our SmartWings Support Team.

How to reset HomeKit’s network?

Method 1: Press and hold the button on the motor head for more than 6 seconds-until the motor jogs twice. Then release the button.

Method 2: Press the "P" button on the back pad of the remote, motor jogs once. Then press the "UP" button, the motor will jog once. Press the "P" button again, until the motor jogs one more time.

When the red LED flashes, this indicates the reset was successfully.

Visit our YouTube channel to learn more.

Why does the smart motor connect with HomeKit or Alexa, but it cannot be controlled by the App or by voice command.

Check to see if the motor has awakened from sleep mode. Ensure that the blinds have been set up with upper and lower limits and can be controlled by remote. Then the App and voice command can be achieved ! !  

Smart Motor
Where can I find the QR Code ?

If you choose Z-wave Motor, Homekit over Thread Motor or Matter over Thread Motor, you may need to find the QR Code sticker placement. Read the guidance for Finding QR Code Sticker Placement.

Which Alexa devices are compatible with the Alexa motor?

2024 Echo Hub, Echo Plus 2nd Gen, Echo Show 2nd Gen, Echo Studio, Echo Show 10, Echo 4th Gen (Confirm that the spec of the Echo has a built-in Zigbee module. Note: Although Echo Show 5, Echo Show 8, and Echo Dot look like to the above devices, they are incompatible).

Why can’t the Echo 4th Gen support "Alexa, open/close the blinds" when it is paired with the Zigbee motor?

Echo 4th Gen can support the command You must add custom commands in the Alexa app under the routine options for opening and shutting the blinds  as well as a custom routine to close the blinds at sunset.

Do I need to remove the motor from the shade to charge it?

No, the motor can be charged while installed.  Simply plug the charger into the USB-C connector on the motor head.

How long does the motor take to charge?

5~6 hours 

What do the green/red lights on the charger mean?

Motor LED light flashes red when it opens or closes the shades.It also indicates low battery.

Motor LED light flashes green when it recharges the motor.

Motor LED light turns solid green when the battery is fully charge.

Can the battery be overcharge the battery by leaving the charger on too long?

No. The motor and battery both have integrated overcharge protection circuits. This means that the battery will limit  the charge, if plugged in longer than necessary.

How long will the battery last before it needs to be recharged?

Option 1: You can leave the motor plugged in – this is more of a hard-wired solution.

Option 2: You can rely on your battery and charge it after 600 cycles (roughly every 6 months).

Does the motor battery ever need to be replaced?

No, the battery is designed to last the full life of the motor.

Why doesn’t the shade work?

The motor is in delivery mode
To prevent the blind from getting damaged, the motor has a delivery mode that ensures the shades will not be activated before installation.

The remote cannot control the shades.
Refer to the manual to pair a remote control to be able to program the shades.

Motor battery is dead
The motor can be charged with a USB-C cable.

Remote battery is empty.
Replace the batteries in the remote.

Programming
Why am I unable to pair the remote to the motor?

The pairing is a sequence that has a time limit. When you press and hold the P button on the motor head until the motor jogs once, you must then press and hold the STOP button on the desired remote/channel within 2 seconds, and the blinds will jog twice to confirm that it is paired.

How do I set limits?

When programming a motor for the first time, after it is paired to a channel, you should first check the direction. To change direction, press UP and DOWN simultaneously. Then you can begin to set the limits. Adjust to your desired top limit position, then press and hold UP and STOP until the motor jogs and beeps. Then move the shade to the bottom position and adjust its position to where you want it to be. Press DOWN and STOP and the motor will jog and beep, to confirm the limit. Then, the motor is programmed and will run as normal. Visit our YouTube channel to learn more.

My limit position needs to be adjusted. How do I do that?

Move the shade to somewhere near where you want the limit to be. For the top limit, press and hold UP and STOP until the motor jogs, and release. The motor will be in step mode and you can adjust the position to your preference. Then press and hold UP and STOP and the motor will jog to signal that it has recorded that limit. Follow the same procedure to adjust the bottom limit, except this time you will press DOWN and STOP.

Please note that it takes longer to open the limit setting function than it does to close it. This is intentional.

Why does a motor "LOSE" its limits?
  • The battery is dead
  • Someone accidentally reset the motor to factory settings
Can you hide channels that are not in use?

Yes, on a multi-channel remote, they can be adjusted to show the number of channels in use; e.g. if there are 8 motors on the job you can set it to be an 8 channel remote.

Press the left & right buttons together for 3s and then press the stop button.

What is channel 0 for?

All motors that are programmed to the same remote, automatically respond to channel 0. For example, on channel 0, pressing the up button will move all blinds that are programmed to that remote up.

Why can't I program another channel to my motor? I was able to pair the motor to the first transmitter, but I cannot get it to pair to the next channel.

Before a motor can accept programming from another channel or transmitter, the limits must be set so that the motor is in normal operational mode. Visit our YouTube channel to learn more about this.

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