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1. Choose the style of the blinds or shades.
2. Choose the series of the blinds or shades
3. Select the measurements and other options you want and follow the step by step guide to further customize your smart shades.
You also can contact customer service to help with ordering.
Read the instructions on our How To Measure Guide.
Read the instructions on our How To Install Guide.
Yes. We offer free shipping worldwide. No matter the size of your order.
Yes, you can. After placing the order we send you an order confirmation e-mail. Once your order has shipped we’ll send you the tracking information.
Yes, please contact customer service to help with ordering any larger sizes needed
Absolutely! Our systems work universally for wall mounting or ceiling mounting. The installation manual has a clear description for both options.
If your SmartWings shades keep showing "not responding", please try to refer to the following steps:
- If it's hardwired, please power off the power supply for a while, then reconnect it.
- Pull out the plugs of any hubs or thread border routers for a minute to restart them. And plugging them back in, then waiting for 5 minutes.
- Please restart your phone and try again without using VPN or iCloud Private Relay.
- If you still have connection problems, please click "Remove Accessory", and make sure that the SmartWings shade is no longer listed in the Home App. Referring to the following steps to reset HomeKit from the motor, then re-adding or scanning the shade to the Apple Home.
If these steps still don't work, please contact our SmartWings Support Team.
Method 1: Press and hold the button on the motor head more than 6 seconds until the motor have jogs twice. Then release the button.
Method 2: Press the "P" button on the back pad of the remote, motor jogs once. Then press the "UP" button, motor jogs once. Press the "P" button again, motor jogs once.
The red led flash 3 times indicate reset successfully.
Visit our YouTube channel to learn more information.
Check the motor have been activated from the sleep mode. Check the blinds has been set up with upper and lower limits and can be controlled by remote, the following operations with the smart speakers can be moved on ! !
Echo Plus 2nd Gen, Echo Show 2nd Gen, Echo Studio, Echo Show 10, Echo 4th Gen (Confirm that the spec of the Echo has a built-in Zigbee module, note: Echo Show 5, Echo Show 8, and Echo Dot look similar to the above devices but they are incompatible)
Echo 4th Gen support to say "Alexa, open the blinds to X%".Added custom commands in the Alexa app under the routine option for opening and shutting the blinds ,as well as a custom routine to close the blinds at sunset.
No, the motor can be charged while installed. Simply plug in the charger to the USB-C connector on the motor head.
Motor LED flashes red when the open or close the shades.It indicates low battery.
Motor LED flashes green when recharge the motor.
Motor LED turns solid green when the battery fully charger
No. The motor and battery both have integrated overcharge protection circuits. This means that the battery will limit the charge it will accept if plugged in longer than necessary.
Yes. The charger can be left plugged into the motor longer than a charging cycle requires. This makes the motor into a hard-wired solution, with a battery backup.
It depends on the motor model and the size/weight of the shade.Generally, the target is 600 up/down cycles.
No, the battery is designed for the full life of the motor.
Motor is in delivery mode
To prevent the blind from getting damaged, the motor has a delivery mode that makes sure the shades will not be activated before installation.
The remote can not control the shades.
Pair a remote control that is able to program shades
Motor battery is empty
The motor can be charged with a USB-C cable.
Remote battery is empty.
Replace the battery in the remote.
The pairing is a sequence that has a time limit. When you press and hold the P button on the motor head until the blinds jogs one time, you must then press and hold the STOP button on the desired remote/channel within 2 seconds, and the blinds will jog twice to confirm that it is paired.
When programming a motor for the first time, after it is paired to a channel, you should first check direction. To change direction, press UP and DOWN simultaneously. Then set limits. Adjust your top limit position, then press and hold UP and STOP until the motor jogs and beeps. Then move the shade to the bottom position and adjust its position to where you want it to be. Press DOWN and STOP and the motor will jog and beep, to confirm the limit. Then, the motor is programmed and will run as normal. Visit our YouTube channel to learn more information.
Move the shade to somewhere near where you want the limit to be. For the top limit, press and hold UP and STOP until the motor jogs, and release. The motor will be in step mode and you can adjust the position as you prefer. Then press and hold UP and STOP and the motor will jog to signal that it has recorded that limit. Follow the similar procedure to adjust the bottom limit. Press DOWN and STOP.
Please note that it takes longer to open the limit than it does to close it. This is intentional.
Yes, on a multi-channel remote, they can be adjusted to show the number of channels in use; e.g. if there are 8 motors on the job you can select it to be an 8 channel remote.
Press the left & right buttons together for 3s and then press the stop button.
All motors that are programmed to the same remote, automatically respond to channel 0. For example, on channel 0, pressing the up button will move all blinds that are programmed to that remote up.
Before a motor can accept programming from another channel or transmitter, the limits must be set so that the motor is in normal operational mode. Visit our YouTube channel to learn more information.
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