Shipping Policy

We value each and every one of our customers. Our priority is to ensure that the merchandise is delivered to our customers as quickly as possible.

Order Processing Time

Once you purchase, we will immediately customize your shades to order so that your shades can be delivered as quickly as possible. Production and packaging may take 1-10 business days. Our warehouse is only open during standard business hours, Monday through Saturday, excluding holidays.

Shipping Time

We offer free shipping to the US and worldwide via UPS, FedEx, and DHL Express. After processing and leaving the warehouse, items typically take 3 to 18 business days to reach their destination.

For US customers purchasing fabric samples or select accessories, these items will be shipped directly from our US warehouse via UPS. Estimated delivery time is 3–5 business days.

Note: Please do not use a PO Box as your shipping address. UPS does not deliver to P.O. Boxes. If a PO Box is provided, your order will be shipped via USPS, which typically takes 8–11 business days for delivery.

Total delivery time = processing time + shipping time = (Processing time varies depending on the item you are purchasing.)

Collections	Production Time	ETA
Fabric Swatches	/	3-7 business days
Roller Shades	1-5 business days	6-14 business days
Cellular Shades	6-10 business days	12-18 business days
Zebra Shades	1-5 business days	6-14 business days
Woven Wood Shades	6-10 business days	12-18 business days
Outdoor Shades	6-10 business days	12-18 business days
Dual Shades	3-6 business days	8-14 business days
Hardwired Shades	3-6 business days	8-14 business days
Drapery	6-10 business days	12-18 business days
Select Accessories	/	3-7 business days

 

Shipping Confirmation

After your order has shipped, you will receive a shipment confirmation email with a tracking number. If you would like to track your order, please click on Track Order for information. Shipping Delays. Shipping times are estimated from the shipping date, not from the order date, and may take longer than expected due to invalid addresses, customs clearance procedures, or other reasons.

Cancellation Of Orders

If you contact us promptly after your purchase, we can cancel the order for you. We will refund your money in full. But since all orders are custom made, orders cannot be canceled if production has already started.

About Taxes

The price includes the customs fees, duties, and taxes. You'll never have to pay extra at delivery.

Unreceived Items

If you have successfully placed an order, but have not received it when the tracking status shows it has been delivered. You will need to contact the carrier to locate your package, as we have no control over the item once it is bagged (once it is under the carrier's control), but if the problem persists, please contact us at support@smartwingshome.com or call +1 877-762-7861.

What if I have an urgent order?

If you have an urgent order or need an order delivered by a certain critical date, please call us on +1 877-762-7861 or send us a message to enquire.