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We value each and every one of our customers. Our priority is to ensure that the merchandise is delivered to our customers as quickly as possible.
Order Processing Time
Once you purchase, we will immediately customize your shades to order so that your shades can be delivered as quickly as possible. Production and packaging may take 1-10 business days. Our warehouse is only open during standard business hours, Monday through Saturday, excluding holidays.
We offer free shipping to the US and worldwide by UPS, FedEx, and DHL Express. After processing and leaving the warehouse, items typically take 3 to 18 business days to reach their destination.
Total delivery time = processing time + shipping time = (Processing time varies depending on the item you are purchasing.)
|Fabric Swatches||/||3-7 business days|
|Roller Shades||1-5 business days||6-14 business days|
|Woven Wood Shades||6-10 business days||12-18 business days|
|Zebra Shades||1-5 business days||6-14 business days|
|Outdoor Shades||6-10 business days||12-18 business days|
|Cellular Shades||6-10 business days||12-18 business days|
|Sheer Shades||6-10 business days||12-18 business days|
After your order has shipped, you will receive a shipment confirmation email with a tracking number. If you would like to track your order, please click on Track Order for information. Shipping Delays. Shipping times are estimated from the shipping date, not from the order date, and may take longer than expected due to invalid addresses, customs clearance procedures, or other reasons.
Cancellation Of Orders
If you contact us promptly after your purchase, we can cancel the order for you. We will refund your money in full. But since all orders are custom made, orders cannot be canceled if production has already started.
In rare cases, orders may be subject to customs fees charged by your government and not by our website, and these fees will be your responsibility. We apologize for the inconvenience, but we have no control over the customs authorities of your country or any other country. Please contact your local customs office for more information on customs fees, duties, and taxes.
If you have successfully placed an order, but have not received it when the tracking status shows it has been delivered. You will need to contact the carrier to locate your package, as we have no control over the item once it is bagged (once it is under the carrier's control), but if the problem persists, please contact us at firstname.lastname@example.org or call +1 877-762-7861.
What if I have an urgent order?
If you have an urgent order or need an order delivered by a certain critical date, please call us on +1 877-762-7861 or send us a message to enquire.
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